Computer telephony integration

Maxicom’s Avoip Plus telephone system users computer telephony integration to integrate seamlessly with popular CRM packages and Outlook.

With Computer telephony integration we integrate with:

  • Salesforce.
  • Microsoft Dynamics.
  • Netsuite.
  • Outlook.

We also integrate with Ncall call centre software.

Why would you want to integrate your phone system with your CRM system?

For organisations relying on CRM activity for business success, the ability to easily integrate VoIP telephony with an on-demand CRM system or PIM can deliver significant business advantage by improving productivity and streamlining business processes. This results in improved ROI.

So what features do you get with computer telephony integration?

Features such as:

  • Click-to-dial from CRM record.
  • Screen pop CRM record with incoming call.
  • On-screen call control.
  • Automatic display of call log for adding notes.
  • All call activity captured within a call log for effective management reporting.
  • Peer Presence – Visibility of Peer Status.
  • Instant Messaging – Chat between peers.
  • Collaboration – CRM record transfer between peers.
  • Rapid installation.
  • Intuitive and simple to use.
  • Uniquely delivered and supported at the PC level.
  • No servers required.
  • Improves agent productivity.
  • Improves customer service.
  • Streamlines business processes.
  • Maximises CRM investment.
  • Lower cost – up to 80% cheaper than traditional integration routes Fully scalable – distributed across IP Networks.
  • Multi-site interoperability.

So how do I get started?

First of all give us a call on 0800-567-567.  Our helpful account managers can assess your CRM package and telephone system and advise the correct computer telephony integration path. 

Computer telephony integration takes your phone system to a whole new level.  Give us a call today and let us show you how this exciting technology can change the way you do business.

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